1. Damaged or defective products

• If you receive a damaged or defective product, Please notify us within 7 days of receiving your request via email customer.service@mojwater.com .
• Provide clear photos of the damaged or defective item as well as your order number.
• We will either exchange the product or refund the full amount. Including any shipping charges.

2. Incorrect orders

• If you receive the wrong product, Contact us within 7 days of receiving your order.
• Send an email to customer.service@mojwater.com with photos of the damaged or defected item and order number.
• We will either arrange to send you the correct product or issue a full refund, Including any shipping fees.

3. Change of Mind

• We do not offer returns if you change your mind or are not satisfied with the taste of the product. as preferences can vary.
• Please review product description and details before making your purchase.

4. Cancellation

• Cancellations are accepted within 24 hours of placing the order. After this period, Orders cannot be cancelled.

5. Recovery process

• Returns will be processed within 5 business days of confirmation.
• The refund will be issued to the original payment method.

6. Contact information

• Please note that this policy is subject to change, Any updates will be posted on www.mojwater.com .
• Contact: +0096592288800